This article is for candidates experiencing technical issues when trying to start an AI interview.
Granting browser permissions
When the interview loads, your browser asks for permission to use your camera and microphone. You must click Allow for the interview to work.
If you accidentally blocked permissions or see an error, follow the steps for your browser:
Google Chrome
Click the lock icon (or camera icon) in the address bar.
Find Camera and Microphone and set both to Allow.
Reload the page.
Alternatively: Go to Settings > Privacy and security > Site Settings > Camera / Microphone and remove any blocks for talentsprout.ai.
Safari
Go to Safari > Settings (or Preferences) > Websites.
Click Camera in the left sidebar and set talentsprout.ai to Allow.
Click Microphone and do the same.
Reload the page.
Firefox
Click the lock icon in the address bar.
Click Connection secure > More Information > Permissions.
Find Use the Camera and Use the Microphone, uncheck "Use default," and set to Allow.
Reload the page.
Microsoft Edge
Click the lock icon in the address bar.
Find Camera and Microphone and set both to Allow.
Reload the page.
Selecting the correct device
If your browser has access but the interview isn't picking up audio or video:
On the device check screen, look at the dropdown menus for Microphone, Camera, and Speaker.
Make sure the correct devices are selected — especially if you have external microphones, webcams, or headsets connected.
Confirm your microphone shows a Connected status.
Common error messages
"Permission denied"
Your browser blocked camera or microphone access. Follow the browser-specific steps above to re-enable permissions, then reload the page.
"No devices found"
Your browser can't detect a camera or microphone. Try:
Check that your camera/microphone is plugged in and powered on.
Check that no other application is using the device (close Zoom, Teams, etc.).
Restart your browser and try again.
On laptops, make sure the camera isn't covered by a physical privacy shutter.
"NotAllowedError" or "NotFoundError"
These are technical error names for permission or device issues. Follow the steps above for granting permissions and checking devices.
Network requirements
TalentSprout requires a stable internet connection for real-time audio/video streaming:
Minimum speed: 1 Mbps upload and download.
Recommended: 5+ Mbps for smooth video.
Use a Wi-Fi or wired connection. Mobile data may be unreliable.
Avoid VPNs or corporate firewalls that may block WebRTC traffic.
Supported browsers
TalentSprout works best on:
Google Chrome (recommended) — Desktop and mobile
Safari — Desktop (macOS) and mobile (iOS)
Firefox — Desktop
Microsoft Edge — Desktop
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Note: Older browser versions may not support all features. Keep your browser updated to the latest version for the best experience.
Mobile device tips
iOS (iPhone/iPad)
Use Safari — Chrome on iOS uses Safari's engine but may have permission quirks.
Go to Settings > Safari > Camera & Microphone Access and make sure it's enabled.
Android
Use Chrome for the best experience.
If prompted, grant camera and microphone permissions in both the browser and Android system settings.
Embedded interviews
If the interview is embedded on a company's website (not on talentsprout.ai directly):
The company's website must explicitly allow camera and microphone access in the iframe.
If you're having trouble, try opening the interview in a new tab using the direct link (ask the employer for it).
Still having issues?
If none of the above resolves your problem:
Try a different browser (Chrome is recommended).
Try a different device (switch from phone to computer, or vice versa).
Restart your device and try again.
Contact the employer who sent you the interview for additional support.